Return Policy

Effective Date:

At Artisancozyscent, we are committed to your complete satisfaction with our gift wrapping services. This Return Policy outlines our commitment to quality and how we handle concerns.

Our Satisfaction Guarantee

We take pride in delivering exceptional gift wrapping services. If you are not completely satisfied with our work, please let us know immediately. We will work with you to make it right.

Service Quality Standards

Every gift wrapped by artisancozyscent meets our high standards for:

• Clean, precise folds and edges
• Secure wrapping that protects the gift
• Properly tied and positioned ribbons and bows
• Coordinated colors and materials
• Overall professional appearance

If your wrapped gift does not meet these standards, we will rewrap it at no additional charge.

Inspection at Pickup

We encourage all customers to inspect their wrapped gifts before leaving our studio. This allows us to address any concerns immediately. If you notice any issues with the wrapping, please bring them to our attention right away.

Rewrapping Services

We will rewrap your gift at no charge if:

• The wrapping does not meet our quality standards
• There are visible defects in the materials or workmanship
• The wrapping was damaged while in our care
• The final result does not match what was agreed upon

Please contact us within 24 hours of pickup to arrange for rewrapping services.

Limitations

We cannot provide refunds or rewrapping for:

• Damage that occurs after the gift leaves our studio
• Normal wear from transportation or handling
• Changes in preference after service completion
• Issues with the gift item itself rather than the wrapping
• Wrapping that has been altered or modified after pickup

Refund Policy

Refunds are evaluated on a case-by-case basis. If we are unable to provide satisfactory wrapping services, we may offer:

• Full refund of the service fee
• Partial refund with rewrapping at no charge
• Credit toward future services

Refund requests must be made within 48 hours of service completion.

Damaged Items

While we take great care with all items, we are not responsible for damage to the gift itself during the wrapping process if:

• The item was already damaged before wrapping
• The item is fragile and was not identified as such
• The damage is inherent to the item's condition

Please inform us of any fragile or delicate items before we begin wrapping so we can take appropriate precautions.

Cancellation Policy

You may cancel your appointment without penalty if you notify us at least 24 hours in advance. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.

If you have already paid for services and need to cancel:

• 24+ hours notice: Full refund
• Less than 24 hours: 50% refund
• No-show: No refund

Rush Service Policy

Rush service fees are non-refundable once work has begun. If you are not satisfied with rush service work, we will rewrap at no additional charge, but the rush fee will not be refunded.

Bulk Orders

For bulk orders of 10 or more items, we recommend inspecting a sample wrap before we complete the entire order. This ensures you are satisfied with the style and quality. Once you approve the sample, we will proceed with the remaining items.

Bulk order policies may differ from standard services. Please discuss specific terms when placing your order.

How to Request a Return or Refund

If you need to request rewrapping or a refund:

1. Contact us as soon as possible at +1 301 579 8317 or helpdesk@artisancozyscent.world
2. Provide details about your concern and your order
3. If possible, provide photos of the issue
4. Return the wrapped item to our studio if rewrapping is needed

We will respond to all requests within 24 hours and work to resolve the issue promptly.

Our Commitment

Your satisfaction is our priority. We stand behind the quality of our gift wrapping services and will do everything reasonable to ensure you are happy with the results. If you have any concerns, please don't hesitate to reach out to the artisancozyscent team.

Contact Us

For questions about this Return Policy or to request service:

Artisancozyscent
9175 Guilford Rd # 300
Columbia, MD 21046
United States
Phone: +1 301 579 8317
Email: helpdesk@artisancozyscent.world